Terms of Service
1. Scope of Application
1.1 These General Terms and Conditions (GTC) govern all business transactions between SEETRUE OG (referred to as “we” or “us”) and our customers (“you” or “customer”) in the version valid at the time of contract conclusion.
1.2 Any deviating or additional terms from the customer will only apply if explicitly agreed to by us in writing.
2. Contract Formation
2.1 By placing an order on our website (www.seetrueglasses.com), you make a binding offer to purchase the selected products.
2.2 The contract is established when we confirm your order via email or dispatch the products to you.
3. Products and Pricing
3.1 All product descriptions, images, and prices on our website are subject to change.
3.2 Prices include applicable VAT but exclude shipping costs, which will be calculated at checkout.
3.3 In case of pricing errors, we reserve the right to cancel the order or offer the correct price.
4. Payment Methods
4.1 We accept the following payment options:
- Credit Card (Visa, Mastercard)
- PayPal
4.2 Payment is due immediately upon order confirmation unless otherwise agreed in writing.
5. Delivery and Shipping
5.1 Delivery times depend on product availability and are displayed during checkout.
5.2 Shipping costs are shown at checkout and must be paid by the customer.
5.3 We are not responsible for delays caused by third parties (e.g., shipping providers).
6. Right of Withdrawal (for EU Customers)
6.1 Customers in the European Union have the right to withdraw from the contract within 14 days without providing a reason.
6.2 The withdrawal period starts on the day the products are delivered.
6.3 To withdraw, you must notify us in writing (e.g., via email at wear@seetrueglasses.com).
7. Returns and Refunds
7.1 Products must be returned in their original condition and packaging.
7.2 Refunds will be processed within 14 days of receiving the returned products.
7.3 Customers are responsible for return shipping costs unless the return is due to our error.
8. Warranty and Liability
8.1 All products are covered by legal warranty rights.
8.2 We are not liable for damages caused by improper product use.
8.3 Liability for minor negligence is excluded, except in cases of personal injury.
9. Data Protection and Analytics
9.1 We collect and process personal data in accordance with our Privacy Policy.
9.2 We use Microsoft Clarity and stape.io to analyze user behavior and improve our advertising campaigns. These tools may collect data such as device type, location, and browsing activity.
9.3 By using our website, you consent to data collection as outlined in our Privacy Policy.
9.4 We do not share your data with third parties without your consent, except where necessary for order processing.
10. Governing Law and Jurisdiction
10.1 All contracts are governed by Austrian law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
10.2 The exclusive place of jurisdiction is Vienna, Austria.
11. Final Provisions
11.1 If any provision of these GTC is deemed invalid, the remaining provisions shall remain unaffected.
11.2 We reserve the right to amend these GTC at any time. The latest version will always be available on our website.